Context: MoreVisa is a fraud company which thrives in cheating people of their hard earned money. 
The salesperson will paint a rosy picture and the "processing" team not fulfill it at all. 
If you (Software Professional from IT) need information about how to immigrate to Canada, please add comment below and I will share all the information. No need to reach out to MoreVisa and spend Rs50,000 for nothing. 

Following is a request of how MoreVisa is whining and not giving the services assured by the sales person. 

Request #3905
No co-ordination regardingPost Landing services
Aditya Feb 25 16:57
Dear Jama,
I would request you to please assign some knowledgeable consultant to my case. With less than a month to go for my landing, seems another amateur has been assigned my case and I am just beating around the bush in explaining to the consultant what is expected from them.
To specifically put things in place, I would like to understand my next steps rather than Advertisements of OtherVisa or some other websites.
As notified earlier, I am in Denmark, my wife is in India. We would be flying from the respective countries, ensuring that Primary applicant (I) reach Toronto before my wife before the expiry of the preliminary visa. Now, at a minimum I am looking forward to More Visa to support in the last leg of the process. These are my basic expectations from MoreVisa, which MoreVisa being an experienced Immigration Consultant handling hundreds of cases should be able to provide-
1. Landing in Canada- What are the documents that we should be carrying with us to ensure that there is no trouble with Immigration. To date, I haven\t received any checklist from MoreVisa. Immigration guidance, PR card assistance
2. Housing, Banking, cultural amalgamation
3. Professional assistance- Working in Canada, Resume marketing services
4. Government Benefits, Local transportation
By your consultant, I am being directed to a third party vendor, OtherVisa; who I am not sure if you are aware or not but are of no use. The "services" they suggest they would guide us with are -
Matrix sim card (which is easily available at the airport). I do not understand, they should be providing/ suggesting a local Canada SIM card rather than Matrix is expensive. Not sure, if they are working for "customer" interest or their own.
Bank account opening- they have only 1 option called ICICI bank with no justification as to why we should not open in any Canada based bank
Air tickets and Forex are minor things which are easily available online these days.
The only service, which they can assist us with is Housing for which as per them would be chargeable.
I would request you once again, to please have a look at my case and assign some experienced consultant to support in the Immigration process.
Thank you,
Aditya
+45 XXXX


Jama Sebastian
 Dear Aditya ,
This is the team(othervisas) that assists all our PR clients with Post Landing services. Secondly , We understand a detail mail was sent to you regarding the same. Also this is an extended services of Moreivsas. The package includes what the Other visas have mentioned to you in the mail sent on 22ndFeb18. Any additional to those are chargeable by the Othervisas team.
Do revert for any further inputs in this regards
February 26 2018 12:40


Aditya
 Dear Jama,
The attached document is what was offered to me by the consultant "Simran" during the signing of the contract. Please let me know if there is any discrepancy in the way I understand the process. Like I said earlier, OtherVisa has not offered me any information on any of the points - Landing in Canada (can anybody share a list of documents that I need to carry with me), Job assistance, etc.
Please reach out to me for any further inputs.
Thank you,
Aditya

February 26 2018 14:48


Jama Sebastian
 Sir
We have received the confirmation from the other visas team that the services like account opening is initiated, the accommodation process assistance is a paid service and the other services are also discussed. Do note that pick up drop option is not part of the post landing assistance.
February 27 2018 17:57


Aditya
 Hi Jama,
I was assured of the attached services as part of the package. Please let me know if there is any discrepancy in the way I understand.
I am importantly looking forward to -
- Landing in Canada (Can anybody please share a checklist of documents that I need to carry with me),
- Accomodation guidance (I was never informed that this would be a paid service). Please let me know has anything changed since the time I got on board with MoreVisa
- Job assistance
- PR card process
I haven't received any inputs from MoreVisa on the above 3 items. Only for the Accomodation, OtherVisa is getting in touch with me citing that it will be a paid service.
|f required, please share your contact information or please contact my wife +91-xxx so that we can close the gap.
Thank you,
aditya
February 27 2018 19:41


Jama Sebastian
 the conversations are on between the the client and the OV
March 03 2018 12:28


Aditya
 The conversation is not on between the client and ov. Please do not update fictious details.even after escalation there has been no support from More Visa. Still looking forward to - - Landing in Canada (Can anybody please share a checklist of documents that I need to carry with me), - Accomodation guidance (I was never informed that this would be a paid service). Please let me know has anything changed since the time I got on board with MoreVisa - Job assistance - PR card process I haven't received any inputs from MoreVisa on the above 3 items. Only for the Accomodation, OtherVisa is getting in touch with me citing that it will be a paid service. |f required, please share your contact information or please contact my wife +91 XXXX so that we can close the gap. Thank you,
March 03 2018 12:33


Jama Sebastian
 Sir,
Regret the inconvenience , kindly refer the attached do revert for further clarifications.

o t_1839083831.docx
March 05 2018 11:06


Aditya
 Thank you Jama.
Now, please share information about Job and Accommodation Assistance .
Thank you,
March 05 2018 18:33


Jama Sebastian
 sir
have generated a coupon code, kindly check you mail for mail from jobs and permits. As regards the accommodation guidance will ask the other visas team to catch up with you
March 06 2018 12:16
Aditya
 Thank you Jama. Please also clarify on the Accommodation. As per the agreement it should be a part of the services that MoreVisa would provide and not charged separately.
Thank you.
March 06 2018 14:29


Jama Sebastian
 Sir,
As regards the accommodation, charges are applicable for property search as per specification.The complimentary guidance is applicable for hotel accommodation if any client's intend to opt before they land there for the first time.
You will be required to pay the charges for assistance on property search as I understand they coordinate with agents in Canada .
March 07 2018 15:38


Jama Sebastian
 I will be closing this complaint for now as the documents,job search and the accommodation clarity is provided. Regards Jama
March 08 2018 16:40
Aditya


 Hi Jama,
As I understand the sales team is not in co-ordination with the Processing team. I have been specifically "sold" a different package than what you are providing me. As, shared with you the communication with your sales agent "Simran" Accomodation was supposed to be a part of the package. Please let me know if I understand this differently.
Thank you.
March 08 2018 16:43


Aditya
 To quote the email that the salesperson had written / verbally communicated with me was - JOB ASSISTANCE (INTERVIEWS- INTERVIEW PLANNING AND RESEARCH, INTERVIEW FAQ'S AND ANSWERS FROM THE LABOR MARKET RESEARCH, SCHEDULING INTERVIEW)
RELOCATION SERVICES (ACCOMODATION GUIDANCE).
Please clarify, that you are telling me that the sales team, dupes and sells something entirely different to customers and you(in the processing) department don't cater to all what the sales team quotes.
Thank you,
March 08 2018 16:47


Jama Sebastian
 The accommodation guidance for property search is 5000 plus taxes and we shall get a call done shortly as per client confirmation
March 10 2018 16:06


Aditya
 Hi Jama,
Not sure why the request is being closed without approval. I was assured that post landing services are included in the package. Same was confirmed by Simran on call with my wife. Please let me know if I understand it correctly. I HAVE NEVER CONFIRMED THAT I WILL PAY FOR ACCOMODATION SEARCH as that is part of the package that was provided to me and I had signed. Moreover, you have not provided any update on the Job research and guidance that was assured to me.
Please do your job properly.
Thank you,
Aditya
March 11 2018 05:56


Jama Sebastian
 Sir
Please check the attached regarding jobs and permits option already activated for you a mail must have already come to your mail box and also do note that the accommodation charges clarity was given on the earlier conversations, however, again I am reiterating that the free assistance on guidance is normally given for hotel accommodation guidance and not property search according to the client's specification, it is charged, this was discussed with your spouse by the 3rd party vendor Othervisas team(Ov) also as per Jyothi this was clarified to you by the VC.
That is the reason I closed the complaint

o t_1971459807.docx
March 12 2018 11:53


Jama Sebastian
 Awaiting your revert as we have clarified the concern rasied
March 12 2018 17:00
Aditya
 Hi Jama,
You have provided a link to a website with a voucher code. Can you please let me know what is the reach of this website. What is the success rate from this particular website. Please share the labour market research, job FAQs, and schedule interview for us. When you say, accomodation charges were provided to us, can you please share in the email (sales) where has it been mentioned that it would be a paid service. Not sure, if you do not what to understand but the problem is that we were sold a completely different deal than what is being provided to us. Simran had assured to us that Post-landing services will be provided to us for free.
None of the things assured to me at the signing of the agreement with MoreVisa is being provided. Simran, the sales agent talked to my wife and told her that she will send her an email. SHE HASN'T DONE THAT. Not sure, if you do not want to understand but the problem is that we are merely requesting you for all the services that were assured to us. Please refer the attachment containing Simran'e email and provide to us whatever is written in that. Please do not harass me.
Please read above the issues and the attached email (provided above) from your sales agent.
Clearly, this is out of scope for you as you are unable to provide any resolution. Whatever services were assured to me, for which I am requesting you again and again, you haven't provided any update. I am tired and do not wish to re-type all the things once again (post landing services)- labour market research, interviews, accomodation etc. With less than 2 weeks to go for my Immigration expiration, I am getting very concerned and anxious. Please share the escalation hierarchy so that I can follow up with the concerned authorities and that they may provide an amicable solution. This is turning out to be a mental torture and harassment for us (my wife and I). Even after paying for the services that we were assured (in written) MoreVisa is being greedy and harassing us for more money at this stage of our application.
March 12 2018 17:42


Jama Sebastian
 Sir,
The jobs and permits is the job search team that MV has agreement with to provide job search assistance, as per my discussion with Simran's manager , there is no job assurance or interview assurance given, in fact we are not authorized to do so. We are totally into PR assistance and the job search assistance is only an extended services. Post
landing assistance as in 'property search as per specification' is chargeable and is not part of the package.
As regards the jobs and permits site , you would have already received the mail to verify the link , there will also be a chat room for your queries, you can place job search orders , a resume and covering letter also will be part of this services.
All the services assured are either rendered or are already in process, the PR application is assisted and you have received the same, the job search assistance is provided, the post landing guidance(except the accommodation) is also done. If you make the charges of 5k to the the 3rd party othervisas that also will get initiated
There is nothing else pending from our end . This is also as per my discussion with Simran's manager.
As regards the authority , I am the single point of contact in regards to any such escalation or discussions, however, we do not assure any job interviews or are involved in any LMIA aspects as the LMIA is purely an employer's prerogative.
March 13 2018 11:33


Aditya
 Hi Jama,
As I understand, you are now contacting your internal colleagues (from different department- Sales) and reaching a mutual agreement. This is very good, but this is not helpful. The problem is that based on Simran's assurance I had purchased a package from MoreVisa. What was assured by the sales team representative- Simran has been attached above (her email). Now, you and Simran's manager can very well discuss and come to an agreement and deny all the services assured altogether. That doesn't help in any way. If I understand correctly, please confirm that it is the job of MoreVisa sales team to dupe customer by promising false assurances.
As you are aware, I had already filed my application earlier and had all the documents ready for CIC. The reason I went ahead and purchased a package of Rs40,000 + taxes from MoreVisa was based on the assurance from Simran (via her email and verbal commitment) that I would be assured of Post Landing services (Job). I had communicated to her that I have all the documents ready and I am aware of the reason for Rejection (Police certificate) which I will get once again for CIC. She, had assured me of a job, this is from her email -
1. Job assistance (Interviews- types of interviews, interview planning and research, interview FAQs and answers from Labour market research, SCHEDULING INTERVIEW). She had assured me of arranging a couple of job interviews with Companies Post landing (but since this was verbal communication) I am not going into that.
2. Accomodation guidance, Airport pick up and drop.
Please let me know if there is any emai / communication if you have done on the above 2 points as that is the bone of contention. If you cannot provide any solution, please share the escalation hierarchy as at this point in time I feel I have been duped by MireVisa for 40,000 and I would like refund of my money. This is a clear case of mis-selling to customers.
Thank you,
March 13 2018 14:59


Jyoti Saluja
 In-discussion.
March 14 2018 17:03


Aditya
 Please clearly specify if this is an internal "discussion". Do note: Since the day I have requested MoreVisa for Post-landing service Feb 25 there have been no calls to me or my wife from MoreVisa. There has only been communication via this thread and with less than a week to go MoreVisa is still to provide me Post Landing services, which were assured to me at the time this package was "sold" to me. As per communiation from Jama above, there is no escalation hierarchy above her at MoreVisa and she cannot provide the services assured to me, so please refund my money.
March 16 2018 00:15


Jama Sebastian
 Awaiting the confirmation from the OV team on post landing discussion with client
March 17 2018 11:35


Aditya
 Hi Jama,
I do not understand your comment above. I had come to an agreement with MOREVISA based on an assurance by your sales representative. Fristly, I do not know OTHERVISA. All my discussions should be with MOREVISA and I believe that my confidential data should be with MOREVISA only and not being shared with anybody else. Secondly, whatever is MOREVISA's agreement with OTHERVISA that should be your internal process and not something that I should deal with as I do not have any idea/ discussion/ agreement whatsoever with OTHERVISA. Not sure if you are able to comprehend but in the discussion above, you have clearly accepted that you are not providing me the services that were assured to me - JOB, Accomodation and you are the only and last escalation contact at MOREVISA and I cannot reach out to anybody except you. With less than a week to go for expiration of my application, I do not know if this harassment is something that MOREVISA does to all its clients or I am being specifically being picked on. I would repeat and request you to please refund my money to me.
Thank you,
Aditya
March 17 2018 12:21


Jama Sebastian
 Sir
the team is trying to reach you on the clarity of commitments. They have clearly informed that it was not any complimentary. kindly get in touch with VC to take this further
March 17 2018 17:33


Aditya
 Jama,
Please let me know how the team is reaching out to me ? I repeat, I haven't received any call from MoreVisa since the complaint as been made. Please clarify how can oyu now go back on a written committment that was done before the package was given to me. Instead of unambiguous information being shared with me can you please clearly share the escalation hierarchy. Please let me know what is VC. Is that an escalation hierarchy. I would again request you to please share the hierarchy to get a refund of my money, since you are unable to provide the services assured to me. I would understand that this is a delaying and avoidance tactic that you are using.
Thank you,


Aditya
March 19 2018 01:42
Aditya
 Also, in case you want to reach out to me, you must be aware that I am in Denmark and my contact number is +XXXX
My wife's contact number in India is +91 XXXX. Since you have "reviewed" my documents and are awre of my case, this information must be available to you.
March 19 2018 18:53


Jyoti Saluja
 Dear Mr ,
Hope you are doing good. Yes, we are aware that you are in Denmark and that is the reason, Visa consultant Simran Sisodia spoke with Mrs twice in last few days for the
clarification on commitments given. In the first call, after a long discussion, it came to a mutual consent for asking Other visas to contact your wife again for clarifying on next steps and charges involved (5000 INR). Because of this Ms Jama closed the complain also but as you reopened it, Simran again spoke to your wife to which Mrs disagreed to the consent given.
But as we duly understand your concerns, I had gone through a detailed look on the mail attached with complain and can find out that its Assistance/Guidance mentioned over the mail by Visa consultant. It was no where mentioned that Morevisas will pay for the same.
Still, we stand at our said words and will assist you for the services mentioned. If required, kindly contact us on +91-9121171598 IST for detailed discussion.
Regards
Jyoti S
March 19 2018 20:09


Aditya
 Dear Jyoti,
Seems, Ms. Simran Sisodia lied to you as she lied to me as there was no mutual consent between my wife and her. My wife had asked her to read the email which she had sent to me and then let her know (via email) why she is not providing the services that were committed by her. Either Ms Simran doesn't understand or goes about lying (that is not my lookout) but something that MoreVisa should look into. If you have any doubt about the conversation, I have been told that all conversations are recorded, so please hear the conversation between my wife and Ms Simran.
Again, this is highly unprofessional to me that the complaint that I (customer) had raised, Ms Jama without customer consent closed it.
Can you also please let me know why I should reach out to OtherVisa when I have come to an agreement with MoreVisa and I would understand all my confidential data should be with MoreVisa only. As, I do not see in any communication, in the past more than 6 months that I had to reach out to other vendors. Why exactly are you harassing me by making me run from pillar to post.
Since, you have duly gone through the email of the Visa Consultant, as I have been saying, please share what all has been provided in the email - Job assistance, interviews, labour market research, SCHEDULING INTERVIEW and accommodation guidance. To date, I haven't been provided any accommodation guidance. I have only received a call from OtherVisa wherein they have said they will charge me Rs5000 + taxes for accommodation guidance. Please provide exactly as to what was committed to me by Ms Simran in written. As Ms. Simran confirmed to my wife (please go through the recorded conversation) I had told her that the consultancy of reviewing of documents is worth 10,000-15,000 only and I had confirmed to her to pay 40,000 + taxes only when she had assured to me Post-landing services- accommodation and Job interviews.
Again, since you cannot also read English and understand what your VISA consultant has written and committed to me, I would once again request you to please refund my money or share me the point of contact who I should reach out to.
Also, I have been repeatedly requesting you for a clear escalation hierarchy which is not being provided to me. MoreVisa is causing me unnecessary anxiety and harassment with less than 3 days to go for my expiration of the Visa.
March 19 2018 20:59


Jyoti Saluja
 Dear Mr ,
Sorry to mention but I can read English and that is the reason I can understand your concerns but herein it will not be correct stating that we are harassing you as Morevisas is a well known brand in the market and we are known for our success. The result can be seen as you are successfully granted PR Visa.
We respect the confidentiality of client's documents and don't share anything with outside vendors. Other-visas is a partnered company to take care of services after PR grant and i.e the reason it has been transferred to them. Your data will be confidential and will not be shared with any unknown vendors.
As you mentioned below that to date, you haven't been provided any accommodation guidance, So i will inform Other visas again to contact you for the same but to specify that Hotel accommodation assistance is complimentary and not the property search as per specification. As it's hardly a week left, we will surely not let you feel dis-satisfied with the services.
Regards


Jyoti S
March 20 2018 17:25
Aditya
 Dear Jyoti,
Great to know that you can read English and also understand the language. Please do not associate my getting Visa with your success as all you have done is harassed me since the time I have come into an arrangement with MoreVisa. The Complaints requests are a proof. Please check how many complaints I had raised to get the process working for myself (Jama can be your point of contact). And, how many calls I have made to MoreVisa and how many calls I have received from you folks. I am sure you keep call records.
Now, first please let me know why should I reach out to OtherVisa if all my agreements are with MoreVisa. How, you internally conduct your business should not impact what agreement I have with MoreVisa. If Other Visa is a partner company that is MoreVisa's internal process, when was I, client informed about this - before signing of the agreement, during signing of the agreement or at the last moment.
Please let me know what exact services has Simran (your process consultant) confirmed to me in writing via email. Please focus on Job and accomodation. Also, then let me know how MoreVisa has provided me those services.
To put things in perspective, about the harassment meted out to me-
1. After i received my Visa, I didn't receive any call from MoreVisa about any guidance whatsoever. I had to reach out to MoreVisa many a times before I received a call from Other Visa
2. After that, I had to raise a complaint on 25th february which is Open to date and no calls have been received form MoreVisa
3. I have repeatedly been asking for escalation hierarchy for the past 1 month and have not received any information to date.
4. I had reached out to MoreVisa only because, your process Consultant Ms Simran committed to me in finding a job and accomodation (as part of post landing services) in writing via email which MoreVisa has been ignoring and not providing any update for the past 1 month.
5. Again, I would request you to please provide me the services that were assured to me or refund my money. If you cannot do anything about it, please share the process to do so.
Regards,
Aditya
March 20 2018 17:42


Jama Sebastian
 Sir
The PR process indeed assisted to you well and attached very few samples of your conversations with the Morevisas, in fact at one point of time though you came to us with an existing EE, we have to redo the entire EE as your nominated occupation given by you in the EE was not correct and we discussed and have re done the EE. Later complete guidance on the CIC and also post CIC application for inquiries etc was done.
Now you are raising a concern of the extended services , which is also initiated as per our commitment.
Again I am re iterating , we are not into jobs provision, we are tied up with a third party to assist in resume making and job search, the same is initiated for you. We also have initiated the post landing services,which we have the confirmation that you are interacting with the othervisas team already.
Morevisas is not into any job search or any post landing services directly, we only are linked up with 3rd party to provide this kind of assistance to our clients.
The services that were promised were completely rendered to you, including extended services.

o t_2144793915.docx
March 21 2018 17:45


Aditya
 Dear Jama,
Very conveniently you have overlooked the number of service requests I had to raise to get the work done from you guys- chasing you and calling you to do a job which you should have done as part of the services assured (attached tickets).
I had agreed to get EE done not because nominated occupation was incorrect but you had suggested that if I follow your guidelines it will increase the prospect of getting application approved.
Now coming to the point, I had reached out to MoreVisa sales team (Simran) and was assured of certain services (her written email) - Job and accommodation after which I came to an agreement with you guys. Again I am asking you when did you tell me that all the services that Simran had assured to me before selling will be a paid and via 3rd party. Are these not mis-selling. I am not interacting with OtherVisa. WHO IS GIVING YOU THESE CONFIRMATIONS?
Please give me the services that Simran had assured to me. I HAVE NOT RECEIVED ANY ACCOMMODATION GUIDANCE or JOB GUIDANCE. All I have received is a coupon code to a Job website which hardly has any presence in Canada. This is not at all what was assured to me. If you have done any of the things that SIMRAN had assured to me, please share the list- any guidance for job or accommodation that you had done to date.

o t_1077755720.jpg
March 21 2018 19:05


Aditya
 Also, please do not use partial data to prove a point. Please share the number of phone calls, tickets and follow-ups that I had to do to get the work done by MoreVisa. Please share the complete list of requests in which I have initiated the conversations and how many times MV has pro-actively provided any service whatsoever. For each and every thing that you
have mentioned, it has taken me time and energy to chase you (MV) and get work done from you (MV).
March 21 2018 19:09


Jama Sebastian
 Post landing services and the jobs search assistance through the jobs and permits is initiated for the client.
March 23 2018 11:06

Aditya
 NOTHING HAS BEEN DONE. PLEASE DO NOT LIE. Please let me know when and what has been initiated.
March 26 2018 08:25

Jama Sebastian
 Sir
A jobs and permits coupon was generated for you on 6thMar18 and you have not verified the same, please do so by checking the mail received from jobs and permits, else the same will get expired
Secondly, information regarding insurance and bank account creation was shared to you from the othervisas team and you did not want assistance in forex or simcard.
You were primarily looking at accommodation search assistance and that is chargeable.
There is no other services that is part of the extended services of postlanding or job search assistance from our end
March 26 2018 14:20

Jama Sebastian
 Awaiting revert from client
March 26 2018 19:29
Jama Sebastian
 Dear Sir,
As mentioned earlier the jobs search services and the post landing services are the extended services of Morevisas the same is rendered to the clients through our 3rd parties with whom we have an agreement to provide these extended services. The primary service of PR assistance is rendered to you and you have indeed received the PR visa for Canada.
Kindly note that at this juncture where the service for which you have registered with us is rendered, and also as the extended services initiated, we are closing the file as normal closure.
You can coordinate with the othervisas team and the jobs and permits team for any further assistance in regards to post landing and job search.
March 27 2018 10:59

Aditya
 Please do not close request without consent.
March 27 2018 11:59

Aditya
 Dear Jama, I was assured of a job by sales representative which has not been provided to.me. I was assured of accomodation guidance which has not been provided. I wqs assured of airport pick up and drop which has not been provided. I was assured of scheduled interviews which have not been provided. I also do not understand why I should be made to run to other vendprs if I have signed an agreement with Moreavisa. If all these services were part of package sold to me, please let me know when did MoreVisa decide that this is chargeable. Please also let me know when did Moreavisa decide unilaterally without consumer consemt/ information to charge for services assured. Is this a common practice. Since you are unable to.comprehend my request, I have been repeatedly requesting for an escalation hierarchy which has been denied to me as a consumer. All my rights as a consumer have been denied to me. Please refund my money.
March 27 2018 12:08


Jyoti Saluja
 Discussion on Other ticket is in prolongation. Hence concluding this.
Regards

March 29 2018 10:41